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Business Travel Expert

2 months ago

Bury St, Suffolk, United Kingdom Clarity Travel Full time
About the Role

We are seeking a highly skilled Business Travel Consultant to join our team at Clarity Travel. As a Business Travel Consultant, you will be responsible for managing complex travel itineraries, providing tailored travel solutions to clients, and handling client inquiries.

Key Responsibilities
  • Booking and managing complex travel itineraries, encompassing air, rail, car, and hotel accommodations using GDS systems such as Galileo.
  • Providing tailored travel solutions to clients, ensuring cost-effectiveness and convenience.
  • Handling client inquiries, offering expert advice, and resolving any travel-related issues swiftly.
  • Continuously updating your knowledge of fare structures, travel regulations, and destination information to offer the best service.
  • Building and maintaining strong client relationships, identifying opportunities to exceed service levels and meet performance targets.
  • Collaborating with team members to share best practices and contribute to a positive, high-achieving environment.
Requirements
  • Previous 1 year working as a Business Travel Consultant at a TMC to be considered for a remote working, Derby or Stockport offices.
  • Leisure travel, hotel, rail or strong customer service experience required as a minimum for Manchester and East Kilbride and other offices.
  • Strong knowledge of Galileo GDS System is an essential requirement for remote working.
  • Excellent attention to detail, accuracy, and the ability to follow instructions.
  • Ability to consistently hit targets.
  • Experience of working in a target performance environment.
  • Ability to work under pressure and to tight deadlines fulfilling SLA Agreements.
  • Excellent verbal and written communication skills.
  • Excellent knowledge of Word and Excel – creating and maintaining documents.