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Chelmsford, Essex, United Kingdom PIB Group Full timeThe Role:We are seeking an experienced Commercial Insurance Claims Handler to join our Claims Specialty Team based in Birmingham. This role requires a strong customer focus, providing an excellent claims service to our clients. The successful candidate will have proven claims handling experience within all classes of commercial claims, ensuring professional...
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Chelmsford, Essex, United Kingdom PIB Group Full timeThe Role:We are seeking an experienced Commercial Insurance Claims Handler to join our Claims Specialty Team based in Birmingham. This role requires a strong customer focus, providing an excellent claims service to our clients. The successful candidate will have proven claims handling experience within all classes of commercial claims, ensuring professional...
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Commercial Claims Handler
2 months ago
We are seeking an experienced Commercial Claims Handler to join our Claims Specialty Team based in Chelmsford. This role is a great opportunity for a customer-focused individual to provide an excellent claims service to our clients.
Key Responsibilities- Manage claims from across different products, such as Property, Liability, Marine and Business Interruption, ensuring service standards are met and/or exceeded.
- Keep an efficient diary system for all claims, ensuring claims are chased as required.
- Develop and maintain a full understanding of Acturis.
- Provide the broking department and clients with claims information and reports as required.
- Ensure complex claims are handled as per the group procedures.
- Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim.
- Produce claims MI/claims reports when required.
- Meet with clients and present claims information when required.
- Undertake any other duties as requested by management on an ad-hoc basis.
- Ensure personal CPD is managed and kept up to date by keeping skills and knowledge current.
- Robust Property, Liability, Marine and Business Interruption insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures.
- Passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies.
- Acturis system knowledge (desirable not essential), being able to use MS Excel, MS Word and Outlook.
- Cert CII, or working towards this or similar.
- Highly organised and have great time management.
- Positive 'can do attitude' and will be a natural problem solver, multi-tasker, along with a high level of attention to detail.
- Excellent communication skills both verbally and written.
PIB Insurance Brokers is a dynamic insurance broker attracting individuals with a wealth of experience in the insurance market. We provide expertise across a broad range of specialisms including professions, property, construction, transportation, trade credit, real estate, leisure, construction, haulage, and charities.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
