Commercial Claims Handler

3 weeks ago


Chelmsford, Essex, United Kingdom PIB Group Full time
Job Title: Commercial Claims Handler

We are seeking an experienced Commercial Claims Handler to join our team at PIB Group. As a key member of our Claims Specialty Team, you will be responsible for providing exceptional claims service to our clients, ensuring professional and efficient management of all claims from inception to resolution.

Key Responsibilities:
  • Manage claims from across different products, including Property, Liability, Marine, and Business Interruption, ensuring service standards are met and/or exceeded.
  • Develop and maintain a full understanding of Acturis and utilize it to efficiently manage claims.
  • Provide claims information and reports to the broking department and clients as required.
  • Ensure complex claims are handled in accordance with group procedures.
  • Acknowledge all new claims to clients and insurers, and keep clients informed of progress.
  • Produce claims MI/claims reports as needed.
  • Meet with clients to present claims information and provide updates.
  • Undertake other duties as requested by management on an ad-hoc basis.
  • Ensure personal CPD is managed and kept up to date by maintaining skills and knowledge current.
Requirements:
  • Robust Property, Liability, Marine, and Business Interruption insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures.
  • Passionate about delivering exceptional customer service experience, applying TCF and KYC methodologies.
  • Acturis system knowledge (desirable but not essential), with the ability to use MS Excel, MS Word, and Outlook.
  • Cert CII, or working towards this or similar.
  • Highly organized and excellent time management skills.
  • Positive 'can-do' attitude and natural problem-solving skills, with a high level of attention to detail.
  • Excellent communication skills, both verbal and written.
Why Work for PIB Group?

PIB Group is a dynamic insurance broker attracting individuals with a wealth of experience in the insurance market. We provide expertise across a broad range of specialisms, including professions, property, construction, transportation, trade credit, real estate, leisure, construction, haulage, and charities. This is an exciting time to join the team in one of our offices around the UK, where collaboration is at the heart of everything we do.

We offer a competitive salary, a comprehensive benefits package, and opportunities for career development and growth. If you are a motivated and experienced Commercial Claims Handler looking for a new challenge, we encourage you to apply for this exciting opportunity.



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