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Hospitality Systems Specialist

2 months ago


Birmingham, Birmingham, United Kingdom C&M Travel Recruitment Full time £32,000 - £35,000

Hospitality Systems Specialist needed for a growing international booking technology firm. This position involves assisting hotels and leisure facilities with the integration of a new reservation system and managing internal processes.

This is a remote role, but it will necessitate travel across the UK and Europe to onboard new clients and conduct both in-person and virtual training sessions on the platform.

The position offers a competitive starting salary of £32,000, increasing to £35,000 following the probationary period, in addition to a car allowance of up to £250 per month, along with various company perks.

This is an excellent opportunity for individuals with experience in the hotel or leisure sector, particularly in roles such as reservations, front desk, or revenue management, who possess a solid understanding of booking systems and rate management.

Key Responsibilities:
  • Provide clients with guidance on system best practices in preparation for the integration.
  • Coordinate with internal teams on any requests outlined in the contract to ensure timely execution according to project timelines.
  • Lead clients through a comprehensive software installation and training program.
Training and Support:
  • Conduct both in-person and remote training sessions for a diverse audience across all relevant departments, both online and at client locations throughout the UK and Europe.
  • Deliver exceptional customer support to the client base when not engaged in integrations.
Required Skills:
  • Outstanding communication skills, both written and verbal in English; proficiency in other European languages is a plus.
  • Strong customer service orientation.
  • Prior experience in a supervisory role within a hotel or leisure facility.
  • A valid driver's license and access to a vehicle are essential.
  • Experience in delivering customer training and technology integrations is highly desirable but not mandatory.

If you believe this role aligns with your skills and experience, we encourage you to explore this opportunity further.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy.