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Fitness Manager
2 months ago
A key member of our team, the Fitness Manager will play a vital role in ensuring the smooth operation of our leisure clubs. Working closely with the Leisure Club Manager, you will be responsible for maintaining high standards of customer service and delivering exceptional fitness experiences for our members.
Key Responsibilities- Manage a team of dedicated freelance group exercise staff to deliver high-quality classes and ensure a seamless fitness journey for our members.
- Lead by example, motivating your team to push boundaries and deliver exceptional results through slick fitness journey delivery, vibrant classes, and amazing personal training.
- Ensure the efficient operation of the gym floor, coaching members on the latest equipment and techniques, and managing a fantastic group exercise timetable.
- Sustain a working environment that supports the company's objective of consistently delivering excellent standards of service and meeting and exceeding customer expectations.
- Operate cost control measures without compromising quality of service.
- Ensure the department operates at optimum efficiency with a required number of trained fitness staff to meet business needs and exceeds statutory requirements in respect of health & safety standards.
- Assist members and prospective members in a friendly, courteous, and professional manner, monitoring member and guest satisfaction through reflective feedback.
- In the absence of the Leisure Club Manager, deal with complaints/problems politely and make every effort to resolve these.
Village Hotels is a dynamic and supportive employer that offers a range of benefits to its employees, including complimentary leisure club membership, employee discounts, and a fun, inclusive work environment with opportunities for development and growth.
What We Offer- Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.
- Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
- Exciting training platform with gamified learning.
- Discounts and cashback offers on many High Street Brands.
- A range of Well-being and Healthcare benefits.
- Financial wellbeing support via Salary Finance.
- Employee Assistance Programme.
- Flexible working hours.
- A fun, supportive, and inclusive work environment with loads of Development opportunities.
- Regular team events with our BIG People days monthly.
- Excellent Reward and Recognition Incentive schemes.
- Monthly well-being programme for all employees to support your mental health.
- Anniversary rewards for key milestones of service.
- Holiday Purchase scheme.
- Birthday day off.
- Electric car salary sacrifice scheme.
