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Fleet Support Specialist

2 months ago

Fleet, Hampshire, United Kingdom Simplicity Group Full time
About the Role

We are seeking a highly organised and customer-focused individual to join our fleet support team as a Fleet Support Advisor. As a key member of our team, you will be responsible for handling incoming calls and emails, meeting team KPIs while providing excellent customer service.

As a Fleet Support Advisor, you will be the frontline support for our fleet operations, handling incoming calls and emails in alignment with team KPIs. A comprehensive understanding of our products is necessary, and full training will be provided on this.

You will be tasked with providing technical fault analysis, troubleshooting, and offering training to both new and existing customers. Additionally, you will play a pivotal role in assisting engineers remotely with tasks such as commissioning, testing, and updating web portals post-installation.

Monitoring the performance of installed software and hardware products will also fall within your responsibilities, ensuring smooth operations for our clients.

Key Responsibilities
  • Handle incoming calls and emails in alignment with team KPIs
  • Provide technical fault analysis, troubleshooting, and training to customers
  • Assist engineers remotely with tasks such as commissioning, testing, and updating web portals post-installation
  • Monitor the performance of installed software and hardware products
Requirements

We are looking for a candidate with excellent communication and organisational skills, who is able to work well under pressure while maintaining a methodical and organised approach. Proficiency in Microsoft Office is also essential.

A strong work ethic, excellent communication skills, and the ability to work well under pressure are essential for this role. PC literacy and proficiency in Microsoft Office are also required.

What We Offer
  • Coaching and employee development programs to support your career growth
  • Modern office environment with excellent company culture
  • Team incentives, including team-building outings
  • Pension scheme Group Life Assurance
  • Bupa Complete Private Medical
  • Access to Yulife Platform
  • 24/7 Access Virtual GP
  • Employee Assistance Programme access to Mental Health Counselling with full confidentiality
  • Redeem Gift Vouchers for Retail Giants such as Amazon, ASOS, Nike
  • Much more
  • Additional Holidays based on service length
  • Bike to Work Scheme
Our Culture

At Simplicity Group, we place great emphasis on our company culture. We believe that teamwork is essential to our success and strive to foster a supportive and collaborative environment. As a company that invests in its employees, this is a rare opportunity to join a dynamic and high-performing team where personal growth and development are encouraged.

Equal Opportunities

Simplicity Group Ltd is committed to equal employment opportunities and considers all individuals for employment regardless of their background, with a focus on merit and qualifications for the job. All candidates will be subject to necessary identity, security, and reference verifications as part of the recruitment process.