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Senior Quotations Officer

2 months ago

Teddington, Greater London, United Kingdom Butterworth Laboratories Full time
About the Role

We are seeking a highly skilled and experienced Senior Quotations Officer to join our team at Butterworth Laboratories. As a Senior Quotations Officer, you will be responsible for fielding and processing customer enquiries, generating quotations, and working closely with our sample processing teams and technical experts.

Key Responsibilities
  • Day-to-day supervision of the Quotations Team
  • Filtering enquiries from new clients or for new work and responding accordingly where required
  • Receiving, recording and processing work enquiries and the production of quotations, price confirmations, and price lists within the required timeframes
  • Follow-up of expired quotations
  • Analysing quotation metrics and producing reports to support Business Development activities
  • Maintaining client information on the CRM system
  • Identification of business opportunities based on client contact and information
  • Maintaining relationships with new and existing clients
  • Identifying quotation process improvements and assisting with the planning, testing and implementation of improvements
  • Supporting and working with the Business Development & Quotations Manager in the development and implementation of Business Development and Marketing initiatives
  • Carrying out client surveys, analysing the results and the production of reports to support Business Development activities
  • Assisting in the production of news bulletins and other marketing literature
  • Production of reports for Senior Management
Requirements
  • Experience and/or understanding of analytical chemistry techniques, particularly as they relate to the pharmaceutical industry, pharmacopoeia testing methods and regulatory industry
  • BSc or equivalent in Chemistry or a related scientific field
  • Proven experience in the laboratory
  • Desirable: Experience working in a customer relations environment, Excellent communication, negotiation and leadership skills, Proficiency in Microsoft Office suite, CRM and LIMS software, Quotation administration within the pharmaceutical or contract testing industry
What We Offer
  • Full training will be provided as necessary
  • Competitive salary
  • Discretionary bonus scheme
  • 25 days annual leave + bank holidays
  • Group Pension Scheme
  • Private Medical Insurance
  • Life Insurance