Senior Quotations Officer

4 weeks ago

Teddington, Greater London, United Kingdom Butterworth Laboratories Full time
Job Title: Senior Quotations Officer

Butterworth Laboratories is a leading contract analytical laboratory serving the pharmaceutical industry. We are seeking a highly skilled Senior Quotations Officer to join our team.

Job Summary:

The Senior Quotations Officer will be responsible for fielding and processing customer enquiries, generating quotations, and supervising the Quotations team. This role requires excellent communication and leadership skills, as well as a strong understanding of analytical chemistry techniques and the pharmaceutical industry.

Key Responsibilities:
  • Day-to-day supervision of the Quotations Team
  • Filtering enquiries from new clients or for new work and responding accordingly
  • Receiving, recording, and processing work enquiries and the production of quotations, price confirmations, and price lists within the required timeframes
  • Follow-up of expired quotations
  • Analysing quotation metrics and producing reports to support Business Development activities
  • Maintaining client information on the CRM system
  • Identification of business opportunities based on client contact and information
  • Maintaining relationships with new and existing clients
  • Identifying quotation process improvements and assisting with the planning, testing, and implementation of improvements
  • Supporting and working with the Business Development & Quotations Manager in the development and implementation of Business Development and Marketing initiatives
  • Carrying out client surveys, analysing the results, and producing reports to support Business Development activities
  • Assisting in the production of news bulletins and other marketing literature
  • Production of reports for Senior Management
Requirements:
  • Proven experience and understanding of analytical chemistry techniques, in particular for the pharmaceutical industry, pharmacopoeia testing methods, and the regulatory industry
  • Experienced and competent in the use of the PhEur and USP
  • BSc or equivalent in Chemistry or a related scientific field
  • Proven experience in the laboratory
  • Desirable: Experience working in a customer relations environment, excellent communication, negotiation, and leadership skills, proficiency in Microsoft Office suite, CRM, and LIMS software
Benefits:
  • Full training will be provided as necessary
  • Competitive salary
  • Discretionary bonus scheme
  • 25 days annual leave + bank holidays
  • Group Pension Scheme
  • Private Medical Insurance
  • Life Insurance

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