Operational Support Coordinator

4 days ago

Manchester, United Kingdom NFP People Full time
About the Role

We are seeking an experienced Operational Support Coordinator to join our dynamic team at NFP People. As an Operational Support Coordinator, you will play a crucial role in ensuring the smooth and efficient operation of our organisation's various processes.

Key Responsibilities
  • Lead on the end-to-end project management for cross-functional initiatives, ensuring clear communication and tracking timelines.
  • Utilise digital coordination tools like Asana to manage resource planning, evaluate team capacity, and monitor progress.
  • Facilitate communication channels across departments to stay informed about progress and potential roadblocks of our operational plan.
  • Develop and manage a centralised reporting system that consolidates key metrics, performance indicators, and resourcing plans from across the organisation.
  • Provide Leadership Team and managers with comprehensive data on organisational performance and trends for informed decision-making.
  • Collaborate with the Research Officer and Digital Team to identify and implement technological solutions that enhance efficiencies for the organisation and its members in line with the tech and digital strategy.
  • Identify, develop and implement process improvement initiatives that span multiple departments, to streamline operations and promote cross-functional collaboration.
  • Assist in the business development programmes, supporting the trial of new products.
  • Participate in the AI squad, contributing to technology and efficiency initiatives.
  • Coordinate and chair monthly operational meetings; record accurate minutes of meetings and ensure all matters arising and actions are dealt with by the appropriate person within agreed timescales.
About You

To be successful in this role, you will be enthusiastic about the co-operative movement and its mission, and you will have experience working as an Operational Support Coordinator in another organisation.

  • Experience in process improvement, operational support or project management.
  • A positive and proactive attitude with the ability to identify operational challenges and issues, take initiative to develop and implement effective solutions.
  • Strong interest in technology and methods for efficiency improvement.
  • Demonstrate an agile approach to project management and adapt to changing priorities.
  • Attention to detail, good organisational and administrative skills.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Highly developed IT skills with the ability to use a variety of computer systems, and proficient in Microsoft Office applications.

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