Field Service Technician

4 weeks ago

Worthing, West Sussex, United Kingdom Vix Technology Full time
Job Title: Field Service Engineer

Vix Technology, a global leader in automatic fare collection, transit information, and transit analytics solutions, is seeking a highly skilled and experienced Field Service Engineer to join our team.

Job Summary:

We are looking for a talented and motivated individual to support, maintain, and improve our products and ancillary equipment. As a Field Service Engineer, you will be responsible for identifying system faults, rectifying hardware and software issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Identify and diagnose system faults using electrical testing procedures and Vix software monitoring tools
  • Rectify system, on-street hardware, and on-vehicle hardware faults within Service Level Agreements (SLAs)
  • Correspond with customers on maintenance and fault issues
  • Maintain and improve Key Performance Indicators (KPIs)
  • Install and commission on-vehicle and on-street equipment
  • Maintain and update documentation accurately
  • Liaise with local teams and Configuration Engineers
  • Ensure compliance with planned maintenance programs
  • Attend regular progress meetings with Vix staff
  • Ensure customer satisfaction and compliance with Health and Safety Standards
Requirements:

To be successful in this role, you will need:

  • NVQ or similar in electrical engineering or Level 3 NVQ in Light or Heavy Vehicle Maintenance & Repair
  • Ability to work independently to deliver high standards when unsupervised
  • Good organisational and time management skills
  • Customer awareness and ability to demonstrate professionalism and effectively interact with customers
  • Proven experience as a field-based engineer, time-served electrical engineer, or time-served vehicle technician with a demonstrable track record of fault diagnosis of vehicle electrical/electronic systems
  • Ability to work in a pressurised environment, meeting tight deadlines
Desirable:

Additional skills and experience that would be beneficial include:

  • Level 4 Diploma in Vehicle Diagnostics
  • Experience working on Real Time Information systems
  • Experience with GPRS communications
  • Knowledge of IT systems and basic networking
  • Proven experience in a similar environment
  • Knowledge of Quality Systems and procedures
  • Proven electrical knowledge to diagnose faults
  • Ability to identify best engineering working practices
  • Experience and/or accreditation as part of The HEA, including Emergency First Aid at Work training and any HERS Found level accreditation
Benefits:

Vix Technology offers a range of benefits to support your career and well-being, including:

  • A focus on learning and development
  • A great team of like-minded professionals
  • Private Healthcare
  • Income Protection Scheme
  • Pension
  • Group Life Assurance
  • Cycle to Work Scheme
  • Electric Car Benefit Scheme
  • Employee Assistance Programme
  • Eyecare and Spectacle Vouchers

We are an Equal Opportunity Employer and welcome applications from diverse candidates. Please note that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full-time work rights for the United Kingdom, currently residing in the UK.

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