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Flexible Bookings Administrator

3 months ago

Redcar, Redcar and Cleveland, United Kingdom Servisource Full time

Key Responsibilities

Servisource, a member of the Cpl group, is looking for a dedicated Bookings Coordinator to join our Out of Hours team on a part-time basis.

The Bookings Coordinator plays a crucial role in overseeing all facets of out-of-hours staffing operations, as well as providing daytime support when necessary. This position requires the ability to work independently, ensuring that the right personnel are matched with our clients for agency shifts in both healthcare facilities and community settings.

Out-of-hours operations are defined as work conducted outside standard office hours, specifically Monday to Friday from 4:30 PM to 10 PM, and Saturday to Sunday from 7 AM to 10 PM. Daytime operations refer to tasks performed during regular office hours, which are Monday to Friday from 9 AM to 5 PM.

The ideal candidate will be sociable, approachable, and a skilled problem solver with a proactive and positive mindset. Flexibility to accept additional evening or daytime shifts outside the regular schedule is essential. This role is dynamic and is suited for individuals who thrive in challenging environments and enjoy collaborating with others to deliver exceptional staffing solutions.

Responsibilities include, but are not limited to:

  • Overseeing all aspects of out-of-hours agency staffing operations, particularly within the Healthcare & Homecare sectors across Ireland and the UK.
  • Managing daytime agency staffing operations when coverage is required by the Healthcare or Homecare divisions.
  • Efficiently filling all vacant shifts in a timely manner while coordinating effectively with staff and clients.
  • Swiftly addressing unforeseen sick leave and staff no-shows, ensuring all communications with clients, staff, and service users are accurately documented in the relevant systems.
  • Responding to phone inquiries promptly and ensuring all communications are logged appropriately.
  • Handling payroll inquiries from staff and collaborating with the Payroll Department to resolve issues.
  • Maximizing the use of all systems and ensuring comprehensive logging of all interactions with clients and temporary staff.

Qualifications:

  • 1-2 years of experience in a similar administrative or clerical position.
  • Willingness to take on additional evening or daytime shifts as needed.
  • Exceptional organizational, interpersonal, communication, and follow-up skills.
  • Adept at listening, guiding, and coordinating staff effectively.
  • Strong attention to detail.
  • Ability to manage time efficiently and prioritize tasks.
  • Capability to work independently and make informed decisions outside of standard operational hours.
  • Proficiency in IT and relevant systems.

About Servisource

Servisource, part of the Cpl Group, is a premier provider of high-quality and innovative recruitment, care, and support services, boasting over 20 years of experience across various sectors.

With a workforce of over 140 employees across multiple offices in Ireland and the UK, we offer a personalized service with both national and international reach. Our ambitious growth plans aim to expand further within the UK and into the US market, making it an exciting time to be part of Servisource.

Organizational Benefits

We are dedicated to fostering a positive employee experience where individuals can engage in meaningful and challenging work with opportunities for growth and career advancement. As part of the Cpl Group, we have been recognized as one of the Best Places to Work in Ireland and have received accolades for our commitment to Diversity, Equity, and Inclusion.

What We Offer:

  • Competitive financial and benefits package.
  • Flexible and smart working practices.
  • Health and wellbeing initiatives.
  • Career development and progression opportunities.
  • Further learning and development opportunities.
  • A vibrant sports and social club.

Core Values

Our core values are integral to our organizational culture. The ideal candidate will embody and apply our core values:

  • Customer Focused
  • Accountability
  • Responsibility
  • Empowerment
  • Effective Communication
  • Respect

*Management reserves the right to amend the job description as necessary to meet business needs and adapt to the current economic climate.*

All applications will be treated with the utmost confidentiality.