Front of House Team Member

4 weeks ago


Redcar, Redcar and Cleveland, United Kingdom The Inn Collection Group Full time
Join Our Team at The King's Head Inn

We're looking for a talented Front of House Team Member to join our team at The King's Head Inn, a quintessential country pub with rooms in Newton under Roseberry. As a Front of House Team Member, you'll be the face of our inn, providing exceptional customer service and creating memorable experiences for our guests.

About the Role

We're seeking a passionate and enthusiastic individual who is dedicated to delivering outstanding customer service. As a Front of House Team Member, you'll be responsible for:

  • Meeting and greeting customers with a warm and welcoming smile
  • Taking food and drink orders with precision and attention to detail
  • Providing exceptional bar service and ensuring a seamless customer experience
  • Working collaboratively with the kitchen team to deliver great food and exceptional service
  • Delivering bills and taking payment efficiently and professionally
  • Being a supportive and proactive team player, always looking for ways to improve our service and exceed customer expectations
What We Offer

As a Front of House Team Member at The King's Head Inn, you'll enjoy a range of benefits, including:

  • Extra paid holiday in the month of your birthday
  • 50% off food in any of our inns
  • 1 bed and breakfast in any of our inns during January, February, or March
  • 1/3 off room bookings all year round
  • Friends and family pass - 15% off bed and breakfast rate
  • 50 on the day bookings for bed and breakfast at any of our inns
  • Employee Assistance Programme - 24/7 confidential support
  • Weekly pay available
  • Tronc (tips)
  • Working for a Best Pub Employer at the Publican Awards
  • Paid breaks in our inns
  • Work for an Employer that gives back to their local community via our Give INN Back scheme
  • Mental Health awareness within the workplace - Training provided for all managers
  • Flexible working available
Requirements

To be successful as a Front of House Team Member, you'll need:

  • Previous experience working in a customer-facing role
  • Enthusiasm and passion for food, beer, and people
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced and pressurised environment

We're an equal opportunities employer and welcome applications from all qualified candidates. If you're passionate about delivering exceptional customer service and creating memorable experiences, we'd love to hear from you



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