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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Executive to join our client's team in Harrogate. As a leading manufacturer in the UK, our client is renowned for innovation and excellence in service, with strong customer relationships across the country.
Key Responsibilities- Act as the primary point of contact for internal and external customers, handling queries, managing complaints, and processing requests.
- Proactively communicate customer challenges, such as delivery delays, with the wider team and seek management support when necessary.
- Provide exceptional customer service via phone and email, ensuring a positive experience for all customers.
- Enter customer orders into the CRM system and keep customers informed about the status of their order.
- Ensure accurate and up-to-date data input for high-quality management information.
- Focus on delivering best practice customer service, working closely with a proactive and supportive Customer Service Manager.
- Liaise with external parties, such as courier companies, to ensure the highest level of service.
- Strong experience in a Customer Service or Sales Administration role, with excellent phone-based customer service skills.
- Experience using a CRM system is beneficial, although training will be provided.
- Excellent communication skills, with a proven ability to build strong relationships.
Our client offers a competitive basic salary plus bonus for this role and is seeking high-calibre candidates with a passion for delivering exceptional customer service. If you have the skills and experience outlined above, we encourage you to apply.
