Retail Store Manager
5 days ago
The Store Manager is a key position at KIKO MILANO, responsible for driving customer experience, sales, and business performance in the store. As our KIKO Ambassador, you will lead and coach the staff to deliver an exceptional customer experience and achieve business goals.
Main ResponsibilitiesPeople Management- Develop a High-Performing Team: Create and maintain conditions for high performance, motivation, and low staff turnover.
- Recruit and Train: Recruit, onboard, train, and support the team to deliver an engaging customer experience and business goals.
- Manage Store Planning: Ensure all store planning and annual leave is in line with the business needs.
- Develop Team Skills: Train the team on products, make-up application techniques, and selling techniques to deliver the KIKO customer experience.
- Conduct Performance Reviews: Ensure all direct reports receive reviews and appraisals in line with the business goals.
- Monitor Business Performance: Monitor that Business KPIs are in line with goals, set follow-up action plans for the store, and update the Area Manager with relevant market trends.
- Deliver Business Goals: Deliver business goals as defined with the Area Manager (Customer experience, Sales, Opex).
- Prioritize Actions: Prioritize actions for the store that have the most impact on the above goals and have a quarterly action plan for the store.
- Complete Training: Completion of all BeKIKO dossiers, quizzes, and training elements.
- Monitor Business KPIs: Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).
- Ensure Compliance: Guarantee that stores are compliant with all KIKO standards and procedures.
- Execute Promotional Calendar: Guarantee the execution of the promotional calendar.
- Manage Operational Procedures: Guarantee all operational procedures are adhered in store and store is compliant.
- Review and Address Issues: Ensure all procedures are regularly reviewed and any issues immediately addressed in compliance with Corporate policies.
- Requirements: Retail management experience min 4 years, ideally as a Store Manager. Leadership and customer service skills. Sales and merchandising knowledge. Inventory management ability. Strong communication and problem-solving skills. Flexibility in work hours. Previous new store opening beneficial.
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