Residential Operations Manager
3 weeks ago
As a key representative of Commerson Estate Management Ltd, the Residential Operations Manager will embody the values of the organization, serving as a role model in both conduct and demeanor.
Customer-Centric ApproachWe prioritize a caring, honest, and dependable service, ensuring respect for all residents. The role involves overseeing the property and managing contracts related to the building, gardens, and grounds efficiently, adhering to the principles of Commerson.
Exceptional Service DeliveryThe successful candidate will provide outstanding customer service, offering assistance, support, and guidance to enable residents to maintain their independence. This includes:
- Addressing emergency situations with professionalism.
- Monitoring and coordinating necessary repairs in communal areas.
- Conducting health and safety inspections, including fire alarms and emergency lighting.
The ideal Residential Operations Manager will possess the following competencies:
- Outstanding Communication Skills: A proactive and positive attitude is essential.
- Extensive Customer Service Experience: A background in customer-facing roles is crucial.
- Professionalism: High standards of quality and reliability.
- Flexibility: Ability to respond to emergencies effectively.
- Adaptability: Thrives in a dynamic environment with varied daily tasks.
- Resilience: Strong problem-solving capabilities.
- Health and Safety Awareness: Basic knowledge is advantageous.
- Computer Proficiency: Competence in Microsoft Word and Outlook.
- Leadership Skills: Essential for managing teams and projects.
- Time Management: Effective planning and organizational skills.
- Budget Management: Ability to oversee financial resources.
Experience in customer service is essential, preferably in a role that involves direct interaction with clients. While building management experience is desirable, including contractor management and budget oversight, comprehensive training will be provided to the successful candidate.
A rent-free two-bedroom apartment is available for the selected individual, enhancing the opportunity to fully engage with the community and responsibilities of the role.
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