Lead IT Support Specialist

3 weeks ago


Stretford, Trafford, United Kingdom Connexa Technology Limited Full time £40,000

Join Connexa Technology Limited as a Lead IT Support Specialist

Location: Remote

Hours: Full time (37.5 hours per week) with flexible working arrangements. Weekend shifts on a rotational basis to assist our client's customer base.

Salary: Competitive

Please note that sponsorship is not available for this position.

About Us

Connexa Technology Limited is a prominent IT deployment expert known for our commitment to quality and innovation. We take pride in delivering reliable services and fostering trust with our clients. Our team of specialists, based across the UK, is dedicated to minimizing disruptions and downtime for businesses, providing IT solutions with exceptional accuracy.

Job Overview

We are seeking a committed IT Support Specialist to join our team and collaborate closely with the Technical Support Manager. In this position, you will be responsible for configuring, staging, and supporting IT solutions for deployment at client locations. You will also manage repairs of hardware and software components returned from client sites. Comprehensive training will be provided for our specialized technical products.

This role is office-based, requiring some physical handling of heavy equipment. The standard working hours are Monday to Friday, 9am to 5:30pm, with an annual leave entitlement of 25 days.

Key Responsibilities

  • Configure and test a variety of IT hardware, including tablets, laptops, customer order displays, kiosks, point-of-sale systems, switches, routers, and servers.
  • Conduct advanced troubleshooting and diagnostics.
  • Optimize configurations, implement solutions, and document technical processes.
  • Manage personal tasks and perform quality assurance checks.
  • Ensure timely dispatch of configured equipment for logistics.
  • Comply with health and safety regulations.
  • Manage a portfolio of client solutions.
  • Provide internal support for our products as required.
  • Address issues promptly and escalate when necessary.
  • Maintain high-quality standards while managing multiple client solutions.
  • Occasionally perform on-site installations and configurations of point-of-sale equipment.

Essential Skills

  • A minimum of 5+ years in the IT sector with extensive experience in networking, hardware, and software deployments.
  • Proficiency in configuring networks, servers, switches, and computer hardware.
  • Experience with Virtual Machines/VMware, including Microsoft Hyper-V.
  • Strong knowledge of Microsoft Operating systems (Windows Desktop and Server) and Microsoft Office applications.
  • Ability to maintain focus during repetitive tasks.
  • Experience with point-of-sale systems is advantageous.
  • Basic electronics knowledge.
  • Excellent attention to detail, time management, and self-motivation.
  • Previous experience with quick-service restaurant/retail solutions and break-fix support.
  • Capability of lifting heavy loads.
  • Experience in system deployment using documented procedures.
  • Strong customer service ethic and organizational skills.
  • Ability to coordinate time-sensitive activities and manage routine tasks.
  • Excellent written and verbal communication skills.
  • Ability to remain calm under pressure and reprioritize tasks as needed.

Desirable Skills

  • Experience with self-service kiosks or similar digital solutions.
  • Familiarity with point-of-sale systems.
  • Experience in a start-up or evolving technology environment.
  • Ability to work independently.

Please note that sponsorship is not available for this position.

Connexa Technology Limited is committed to connecting people with technology.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.



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