1st Line IT Support Analyst
2 weeks ago
Prestigious opportunity for a 1st Line Support Analyst within a growing technology team based in Manchester City Centre/Hybrid. Dedicated to providing exceptional 1st/2nd Line IT service, both remotely and on-site, this is a great time to join our success storyAs one of our 1st Line Support Analysts, you will be responsible for:-
- Resolving 1st Line IT support requests
- Answering and logging IT helpdesk calls on our monitoring system
- Ensuring urgent matters are allocated appropriately to support members and calls are prioritised appropriately according to urgency and SLAs
- Adding to/creating an article in the knowledge base for support users or IT Support staff
- Carrying out regular system maintenance and backup checks
- Proactively creating and updating manuals and support desk knowledge base for 1st Line issues
- Escalating calls on grounds of complexity and/or urgency to 2nd line support
If you possess a combination of some of the following skills, then LETS TALK
- Experience supporting Windows and Microsoft products, remotely, over the phone and face to face.
- Experience working on a Help Desk providing 1st/2nd Line support.
- Desktop Support
- Managing IT hardware including laptops, desktops and mobiles
- Knowledge of network support including switches and telephony
- Familiar with printers and scanners
- Microsoft Office
- Windows OS
- Active Directory
In return, you will be rewarded with ongoing career development and training and the opportunity to work in a hybrid environment.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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