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Customer Service Representative

2 months ago

Honiton, United Kingdom NatWest Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Personal Banker, you will be the first point of contact for our valued customers, providing exceptional service and support to help them achieve their financial goals.

Key Responsibilities

  • Provide proactive and personalized service to customers, understanding their needs and preferences
  • Process general banking requests, such as payments, balance inquiries, and transfers
  • Help customers understand our products and services, and identify opportunities to offer additional solutions
  • Work collaboratively with other teams to provide a seamless customer experience

Requirements

  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Ability to work in a fast-paced environment, with a focus on delivering excellent customer service
  • Basic knowledge of banking products and services, with a willingness to learn and develop skills
  • Flexibility to work a variety of shifts, including weekends and holidays

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities to enhance your skills and career
  • A comprehensive structured training program to support your success in the role
  • A collaborative and supportive team environment

About NatWest

NatWest is a leading financial services provider, committed to helping our customers achieve their financial goals. We offer a range of products and services, including personal and business banking, mortgages, and investments.