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IT Support Specialist

2 months ago

Wimborne Minster, Dorset, United Kingdom The Work Shop Full time

Job Title: 2nd Line IT Support Engineer

Company: The Work Shop

Job Type: Full-time

Location: Remote

About the Role:

We are seeking a highly experienced 2nd Line IT Engineer to join our team at The Work Shop. As a 2nd Line IT Support Engineer, you will be responsible for providing remote technical helpdesk support, escalating from 1st line, and contributing to designing solutions, planning, and managing installation projects.

Key Responsibilities:

  • Provide 2nd line escalation support to service desk and internal IT requests
  • Assist with solution design and recommend technical solutions to meet customer needs
  • Contribute to planning and managing installation projects, including occasional site visits
  • Ensure fault calls are responded to and rectified in an efficient and timely manner, within given SLA's
  • Proudly report satisfactory customer communications

Requirements:

To be successful in this role, you must be a highly motivated engineer with a 'can do' attitude and a thorough, logical approach to planned projects and reactive support services. You must be sufficiently skilled in all core products and service areas to ensure fault calls are responded to and rectified in an efficient and timely manner, within given SLA's.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please apply for this exciting opportunity.