Care Home Operations Manager

6 days ago

Upminster, Greater London, United Kingdom Barchester Healthcare Ltd Full time
Job Summary

Barchester Healthcare Ltd is seeking a highly skilled and experienced Administrator to join our team and play a pivotal role within the home's management team. The successful candidate will provide the General Manager with the support needed to ensure the efficient running of a high-quality home, encompassing managing customer experience elements alongside HR, recruitment, payroll, finance, and the supervision of junior members of the administration team.

Key Responsibilities
  • Promote a warm and welcoming environment for residents, staff, and visitors
  • Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
  • Drive the occupancy and reputation of the Care Home as part of a community engagement team
  • Support resident and family feedback with a focus on customer care
  • Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
  • Payroll preparation for home-based staff
  • Provide advice and guidance to employees on queries using the HR tools and resources available
  • Ensure that all personal files are stored securely
  • Attend meetings and produce accurate notes and minutes where required
  • Ensure all rotas are complete
  • Manage safe contents, petty cash, and resident fund accounts
  • Update ad-hoc training, supervisions, and appraisals on staff records
  • Offer guidance on staff development opportunities, including signposting to apprenticeships and qualifications
Requirements
  • Experience in a customer-facing role
  • Previous involvement in HR administration and recruitment
  • High level of attention to detail and the ability to prioritize
  • Proficient user of Microsoft, specifically Word, Excel, and Outlook
  • CIPD qualification would be beneficial
Benefits
  • Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
  • Unlimited access to our generous refer-a-friend scheme, earning up to £500* per referral
  • Access to a wide range of retail and leisure discounts at big brands and supermarkets
  • Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
  • Confidential and free access to counselling and legal services
  • Tax code review service, where we will check that you are on the right code and paying the right level of tax
  • Option to join our monthly staff lottery alongside thousands of colleagues across the UK

Barchester Healthcare Ltd is dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

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