Field Service Technician

3 weeks ago

Wrexham, Wrexham, United Kingdom CV Library Full time
Job Title: Field Service Engineer

We are seeking a skilled Field Service Engineer to join our team in North Wales. As a Field Service Engineer, you will be responsible for performing break fix and maintenance on EPOS systems and tills in retail stores across the region.

Key Responsibilities:
  • Perform troubleshooting and repair of EPOS systems and tills using diagnostic tools and software.
  • Install, move, add, change, and remove hardware and software products and components as directed.
  • Participate in regular hardware and software trainings to maintain product knowledge and ITIL skills.
  • Work on a 1 in 3 on-call weekly rota, providing support for evenings and weekends.
  • Provide exceptional customer service and maintain a high level of professionalism in all interactions.
Requirements:
  • Proven track record of more than 1 year Service Technician experience.
  • Successfully completed education in IT- or mechatronic/electronic-related profession.
  • Product knowledge of relevant industry and basic ITIL skills.
  • Shift adaptability and ability to work on-call.
  • Exceptional customer service skills and ability to organize and inventory truck stock parts and tools.
What We Offer:
  • A competitive day rate of £134.46 per day in scope of IR35 (umbrella).
  • Overtime rates for hours worked outside of your rota, including £22.41 per hour for Monday to Saturday and £88 per hour for Sundays and Bank holidays.
  • A van, fuel card, mobile phone, and laptop to support your work.
  • Classroom training with shadowing another engineer, paid during training.

We are committed to promoting equal opportunities to people regardless of belief, sexuality, or other factors. If you are a motivated and skilled Field Service Engineer looking for a new challenge, please apply now.

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