Field Service Technician
2 days ago
We are seeking a skilled Field Service Engineer to join our team in North Wales. As a Field Service Engineer, you will be responsible for performing break fix and maintenance on EPOS systems and tills in retail stores across the region.
Key Responsibilities:- Perform troubleshooting and repair of EPOS systems and tills on component level
- Install, move, add, change, and remove hardware and software products and components as directed
- Participate in regular hardware and software trainings to maintain product knowledge and ITIL skills
- Provide exceptional customer service and work effectively in a team environment
- Organize and inventory truck stock parts and tools
- Proven track record of more than 1 year Service Technician experience
- Successfully completed education in IT- or mechatronic/electronic-related profession
- Product knowledge of relevant industry and basic ITIL skills
- Shift adaptability, including an on-call rotation for evenings and weekends
- Exceptional customer service skills
- A competitive day rate of £134.46 per day in scope of IR35 (umbrella)
- Overtime rates for hours worked outside of your rota: £22.41 per hour (umbrella) for Monday to Saturday, £88 per hour (umbrella) for Sundays and Bank holidays, £2.00 (umbrella) for standby hourly rate Monday to Saturday, and £3.00 (umbrella) for standby hourly rate Sunday
- A van, fuel card, mobile phone, and laptop will be provided to carry out the role
- A 1 in 3 on-call weekly rota, with training provided
We are an equal opportunities employer and welcome applications from all qualified candidates. Please contact Dav at our Bristol office to apply.
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