Account Manager
1 day ago
We are seeking a highly skilled Account Manager to join our team at GradBay. As an Account Manager, you will play a critical role in ensuring the success of our clients by managing technical relationships and providing high-level support within our Managed Service Provider framework.
Key Responsibilities:
- Develop and maintain strong relationships with key stakeholders within client organisations.
- Conduct regular account reviews and strategy sessions with clients to align our services with their business objectives.
- Serve as the primary point of contact for assigned clients, ensuring client satisfaction and addressing any concerns.
Requirements:
- At least 1 year's experience in an Account Management or similar role.
- Hands-on experience with IT service management (ITSM) and similar tools is desirable.
- Proven experience in an MSP environment (Or similar IT experience).
- Experience in managing and delivering services to multiple clients.
- Ensuring customer satisfaction and retention.
- Growing our customer partnerships through upsells.
- Understanding our customer's needs & identifying opportunities.
What We Offer:
- Performance bonus
- Company events
- Company pension
- Free parking
- On-site parking
- Work from home
About GradBay:
We offer scalable IT support packages to ensure your business can plan ahead for growth. We leverage the latest IT technologies to enhance employee productivity, carry out unprompted cyber security assessments and work proactively to consolidate IT systems, infrastructure and software.
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