Claims Specialist

4 weeks ago


Ipswich, Suffolk, United Kingdom Gallagher Full time
Claims Handler Job Description

About the Role

We are seeking a skilled Claims Handler to join our team at Gallagher Re, a global reinsurance organisation. As a Claims Handler, you will play a vital role in ensuring the efficient handling of claims within the Latin America & Caribbean region.

Key Responsibilities

  • Receive and promptly act upon claim or cash call instructions from clients, ensuring timely communication and necessary information sharing.
  • Advise, update, and negotiate claim agreements with reinsurers in accordance with contract conditions.
  • Effectively manage and resolve queries from clients and reinsurers, seeking assistance as needed and ensuring appropriate escalation and timely resolution.
  • Develop and maintain strong relationships with clients, third parties, and reinsurers within the assigned portfolio, coordinating closely with the Client Service Manager, Operations Director, and Overseas offices as required.
  • Collaborate with the Placement Support team and internal colleagues to ensure the efficient delivery of client services to Gallagher Re clients.
  • Ensure accurate and organised storage of internal, client, and market correspondence on electronic filing systems, attaching necessary documents to relevant records.
  • Support Account and Settlement associates in handling financial aspects promptly and securely, adhering to auditing and regulatory requirements.
  • Perform Second Pair Of Eyes (SPOE) checks at relevant stages of the process, including CEM steps, ensuring compliance with sanctions protocols.
  • Adhere to established Group policies and procedures, including all applicable CEM and regulatory requirements.

About You

We are looking for a motivated and detail-oriented individual with a minimum A-level education or equivalent industry experience. Claims experience in the insurance or reinsurance industry is desirable. Spanish language skills are essential. Intermediate IT skills, including proficiency in Microsoft Office, are also required.

What We Offer

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits, including a minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. We also offer a defined contribution pension scheme, life insurance, income protection, and health cash plan or private medical insurance.


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