Senior Collections Manager

2 days ago

Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

About the Role

The OSB Group is seeking a highly experienced and skilled Senior Collections Manager to lead and manage a team of Financial Support Team Associates. As a key member of the team, you will be responsible for providing clear direction, inspiring, developing, and coaching the team to meet and exceed targets.

Key Responsibilities

  • Lead the team and manage operational risks within the department, efficiently and effectively to optimize business results.
  • Provide effective leadership, support, and motivation to the team, ensuring all staff are managed, trained, appraised, and developed.
  • Report on key performance and operational issues, making recommendations for improvement.
  • Participate in new boarding projects, ensuring all aspects of Collections requirements are considered and plans are in place for seamless integration.
  • Undertake monthly sampling to ensure good customer outcomes in line with policies and procedures.
  • Assist in managing complaint resolution, taking escalated calls, coaching, and supporting the team to resolve complaints on the spot.
  • Make mandated decisions on referrals and next steps, where cases are to be progressed to Litigation and Repossession or where Litigation and Repossession action is to be cancelled.
  • Liaise and maintain working relationships with 3rd party organizations, such as Solicitors, Third Party Associates, and system providers.

What We Offer

In return for your commitment, we offer a competitive benefits package, including:

  • Discretionary annual bonus opportunity of up to 15%
  • 28 days annual leave plus bank holidays
  • Contributory pension (8% employer, 5% employee)
  • Life Assurance (4x salary) plus Group Income Protection
  • Access to Private Medical Insurance and Medical Cash Plan
  • Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13 week period.
  • Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth
  • Additional benefits, such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving, and Save as you Earn scheme.

Requirements

We are looking for talented individuals who have the experience and knowledge set out below:

  • Previous work experience in end-to-end Collections is essential
  • Previous Line Management in a Collections environment
  • Strong knowledge of professional negligence and shortfall management processes
  • Robust knowledge of the technical aspect of arrears-based litigation

About Us

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. We are committed to diversity and inclusion, and we encourage differences and recognize that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work.

Our Culture

We value face-to-face interaction to build and nourish our culture, but we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance.

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