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Senior Collections Manager
2 months ago
We are seeking an experienced Senior Collections Officer to join our team at Grafton Recruitment. As a key member of our Financial Services division, you will be responsible for negotiating mortgage payment arrangements and finding alternative solutions for customers to minimize debts.
Key Responsibilities:
- Manage financial support throughout the customer journey
- Ensure compliance with statutory and regulatory requirements
- Develop and implement effective debt resolution strategies
- Collaborate with internal stakeholders to achieve business objectives
- Provide exceptional customer service and support
Requirements:
- Experience in mortgage collections or a related field
- Strong knowledge of financial services regulations and compliance
- Excellent communication and negotiation skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Hybrid working arrangements