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Senior Collections Manager

2 months ago


Wolverhampton, Wolverhampton, United Kingdom Grafton Recruitment Full time
Job Description

We are seeking an experienced Senior Collections Officer to join our team at Grafton Recruitment. As a key member of our Financial Services division, you will be responsible for negotiating mortgage payment arrangements and finding alternative solutions for customers to minimize debts.

Key Responsibilities:

  • Manage financial support throughout the customer journey
  • Ensure compliance with statutory and regulatory requirements
  • Develop and implement effective debt resolution strategies
  • Collaborate with internal stakeholders to achieve business objectives
  • Provide exceptional customer service and support

Requirements:

  • Experience in mortgage collections or a related field
  • Strong knowledge of financial services regulations and compliance
  • Excellent communication and negotiation skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Hybrid working arrangements