Passenger Support Specialist

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Community Transport Full time

Job Overview: Community Transport Passenger Assistant

As a Passenger Assistant at Community Transport, your primary responsibility will be to ensure the safe and smooth boarding and alighting of passengers utilizing our transportation services. You will play a vital role in supporting individuals with diverse medical and behavioral needs, ensuring their safety and comfort throughout their journey.

Essential qualities for this position include professionalism, patience, punctuality, and dependability, which are paramount in delivering high-quality service at Community Transport.

Key Duties

  • Prioritize the safety and welfare of passengers at all times.
  • Assist individuals with boarding and disembarking, providing necessary support as required.
  • Uphold safety protocols on the vehicle and effectively manage emergency situations.
  • Maintain order among passengers and report any concerns to the relevant authorities.
  • Ensure the vehicle remains clean and organized.
  • Comply with health and safety regulations and the Equal Opportunities Policy.
  • Follow safeguarding procedures and participate in required training and development programs.
  • Carry out any additional relevant tasks as assigned.

Required Qualifications/Skills

  • Previous experience in a similar role or as a Passenger Assistant.
  • Awareness of the needs of individuals with disabilities.
  • Commitment to promoting equality, diversity, and maintaining client confidentiality.
  • Excellent communication skills and the ability to engage with a diverse range of individuals.
  • Knowledge of equipment for wheelchair users and basic first aid procedures.
  • Completion of safeguarding training is essential.


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