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Client Relations Specialist
3 months ago
Join Our Team as a Banking Customer Advisor
At NatWest, we are looking for a dedicated Banking Customer Advisor who will play a vital role in assisting our valued clients in achieving their financial aspirations.
Your Role:
- As the primary point of contact, you will be committed to delivering exceptional service in every interaction.
- Engage proactively with customers to enhance their banking experience and identify their needs.
- Assist clients with general banking inquiries, including payments, balance checks, and transfers.
- Educate customers on the various banking options available and the range of services we provide.
- Collaborate with other teams to ensure a seamless customer journey and identify opportunities for simple financial products.
Key Responsibilities:
In your day-to-day activities, you will:
- Initiate meaningful conversations to understand customer needs and provide tailored solutions.
- Handle routine banking requests with precision and care.
- Guide customers through our diverse banking services and assist them in making informed decisions.
What We Seek:
To excel in this position, you should possess:
- A strong passion for customer service and meticulous attention to detail.
- The ability to thrive in a fast-paced environment while striving to enhance service quality.
- Excellent interpersonal skills and a collaborative spirit.
- A commitment to continuous learning and skill development.
Additional Information:
Flexibility is essential as we aim to be available for our customers at their convenience.
Working Hours:
- Full-time position.
- 12-month fixed-term contract.
- Typical working hours align with branch operations, including weekdays and rotational Saturdays.
Compensation:
Your competitive salary will be £24,750 per annum (pro rata based on hours worked). In addition, you will receive a retirement savings contribution and have access to a variety of benefits through our flexible reward program, including healthcare and lifestyle options. Enjoy a generous holiday entitlement of 33 days (pro rata), with potential Bank Holiday work.
We look forward to welcoming you to our team
