Client Relations Manager
4 weeks ago
About the Role
We are seeking a highly skilled Client Relations Manager to join our Key Accounts team. As a key member of our team, you will be responsible for managing a portfolio of adviser partners and providing exceptional service to ensure our customers are at the heart of everything we do.
Key Responsibilities
- Manage a portfolio of adviser partners to deliver exceptional service and ensure customer satisfaction.
- Work closely with Senior Client Relations Managers and other team members to ensure effective management of key firms.
- Provide in-depth product and process knowledge to customers and colleagues, including understanding of our documentation requirements and how things are processed.
- Prioritise work in a fast-paced environment to ensure key things are responded to within agreed timescales.
- Collaborate with others to deliver the best possible solutions, even when under pressure.
Requirements
- Exceptional relationship management skills and the ability to build strong relationships and influence at all levels.
- Excellent written and verbal communication skills.
- Experience and knowledge of departmental processes.
- Good working knowledge of Microsoft applications, particularly Excel.
- High standards of work with great accuracy and attention to detail.
- Strong organisation skills and ability to multi-task effectively.
- Good analytical and problem-solving skills.
- A team player but also able to work independently.
- Positive and professional attitude.
About Us
We are the Nucleus Financial Platforms group, and we help make retirement more rewarding. Our culture is one of collaboration, innovation, and a passion for delivering exceptional service to our customers. We are committed to creating a platform with a difference, putting the customer centre stage and tearing up the rule book to start from scratch.
What We Offer
- A generous blend of benefits, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives, and flexible working options.
- A collaborative and supportive team environment, with opportunities for growth and development.
- The chance to make a real difference in the lives of our customers and to be part of a company that is shaping the future of financial services.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please get in touch with our People team to find out more about this exciting opportunity.
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