Customer Support Specialist

2 months ago


Cambridge, Cambridgeshire, United Kingdom Forefront RF Full time
About the Role

We are seeking a highly skilled Customer Support Engineer to join our team at Forefront RF. As a key member of our sales and marketing department, you will be responsible for driving the technical acceptance of our RF solutions at customer sites, providing expert guidance and support to ensure successful integration of our technology into their products.

Key Responsibilities
  • Provide hands-on support and technical guidance to customers to ensure successful integration of our RF solutions.
  • Collaborate with internal teams to develop tools and generate data necessary to communicate the value of our solutions to customers.
  • Maintain a high level of organization, ensuring timely task tracking and completion.
  • Engage proactively with customers, identifying challenges and persistently finding solutions where others may give up.
  • Act as a technical advocate for our customers, ensuring their needs are met and driving long-term product success.
Requirements

To be successful in this role, you will need:

  • A solid background in RF engineering, with demonstrable experience in customer-facing roles.
  • Proven experience working with global mobile phone OEMs.
  • Excellent problem-solving skills and a tenacious attitude toward finding solutions.
  • Highly organized, task-oriented, and proactive mindset.
  • Strong interpersonal and communication skills, able to articulate technical concepts to both technical and non-technical stakeholders.
What We Offer

We offer a competitive salary and pension contributions, a company share option scheme, 25 days holiday + bank holidays, weekly company lunches, and flexible work hours and remote work options.

We believe in equal opportunities and value diversity at our company. We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.



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