Solutions Architect

3 weeks ago

Chippenham, Wiltshire, United Kingdom NEC Full time

Position Overview

*Please note that due to stringent security clearance protocols, we can only consider candidates who have resided in the UK for a minimum of 5 consecutive years.*

As a Solutions Architect, your role will be to deliver technical oversight and assurance, ensuring our solutions are effectively transitioned into operational service for our diverse range of products across our customer base. This is an excellent opportunity to contribute to critical solutions for emergency services. You will be part of a dedicated team implementing NEC Software Solutions (NEC SWS) across various locations.

Key Responsibilities:

  • Execute build, commissioning, and upgrade tasks for NEC SWS DSX (ICCS), Vision & ControlWorks (CAD) product offerings.
  • Resolve technical issues related to the NEC SWS product suite at both hardware and software levels.
  • Develop, review, and update engineering documentation, including work plans, instructions, and technical guides as necessary.
  • Present technical solutions to both internal teams and external stakeholders.
  • Provide technical assurance across multiple projects through structured review meetings and collaboration with stakeholders, including technical sales, support, and engineering teams.
  • Occasionally assess new product hardware and software in line with the product development roadmap.
  • Engage with customers on both technical and non-technical matters, requiring a professional and adaptable communication style.
  • Work autonomously while maintaining high standards of personal time and task management.
  • Complete all assigned tasks within established deadlines and communicate any challenges in meeting delivery milestones.
  • Maintain a professional demeanor and approach in all work activities.

Qualifications:

Who are you?

  • Ideally possess HND/HNC qualifications or relevant industry experience with several years in a similar role.
  • Experience in IT-focused server and client environments.
  • Skilled in troubleshooting and problem resolution.
  • Proven experience with Microsoft Windows client and server architecture (Windows 10 to Server 2019 and beyond), primarily with DELL/HP hardware.
  • Strong understanding of Microsoft Active Directory and domain architecture.
  • Excellent interpersonal communication and presentation abilities.
  • Capable of working independently as well as collaboratively within a team.
  • Familiarity with design and documentation tools such as MS Visio, along with proficiency in MS Office applications including Excel and Word.
  • High standard of written communication skills.
  • Proven experience in deploying Microsoft Windows and server operating systems.
  • Working knowledge of MySQL/MSSQL, including backup and query execution.
  • Solid understanding and experience with virtualization environments (Hyper-V or VMware).
  • Exceptional customer service skills.
  • Experience adhering to ITIL best practices.

Additional Information:

We take pride in offering a comprehensive benefits package. Joining NEC Software Solutions means you will receive:

  • 25 days of paid vacation with the option to buy/sell (FTE).
  • Life assurance coverage at 4 times your basic salary (with the option to increase coverage at an additional cost).
  • Participation in a Group Pension Plan.
  • A variety of flexible benefits tailored to meet your individual needs.

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