Rent Collection Specialist

7 days ago

Bath, Bath and North East Somerset, United Kingdom Curo Full time
About the Role

Curo, a leading Housing Association, is seeking a dedicated individual to take on the position of Customer Service Administrator, to join our Customer Accounts team.

This is a 37 hours a week role, with flexible days and hours. The successful candidate will be joining a friendly and helpful team, collecting customers' rent by embracing our 'collection with care' approach and delivering other support provisions.

Key Responsibilities
  • Promote a rent-first culture and discuss rent account and payment options with customers.
  • Help set up direct debit arrangements and assist with enquiries regarding all charges due to Curo.
  • Negotiate and agree with customers repayment arrears.
  • Ensure management systems, including IT systems, are kept up to date with customer details, action taken, and agreements made.
  • Flexibility and positivity in supporting the wider teams with additional administrative tasks.
Requirements
  • The ability to deal sensitively with enquiries from customers about financial matters in a fair and consistent way.
  • Excellent communication skills and confidence in communicating with diverse audiences in both written and verbal communications.
  • Experience of using MS Office (Excel in particular) and bespoke IT systems.
  • Strong numerical experience with a focus on calculations.
  • A background of prioritising a busy workload with tight deadlines, whilst remaining level-headed, empathetic, and organised.
What We Offer
  • 26 days annual leave (plus public holidays) rising to 29 days after 3 years service.
  • An additional day's leave on your birthday.
  • Contributory (Salary Sacrifice) Pension Scheme matched by Curo up to 10%.
  • Annual 'Homes for Good' Reward.
  • Life Assurance Policy (up to 6x your annual salary).
  • Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work.
  • 'Perks at Work' – access to 1000's of discounts online and in-store.
  • Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work or mental wellbeing.
  • Free Parking at many of our Offices.

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