Air Logistics Customer Care Team Member

5 days ago

Manchester, United Kingdom Kuehne+Nagel Full time
Job Description

We are seeking a motivated and enthusiastic individual to join our Customer Care team in Manchester. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the industry.

Your Role

Kuehne + Nagel have an extensive network of Customer Care Locations across the UK providing excellent customer service to our customers. These locations are supported by powerful operational centres who ensure that our shipments move on time across our airfreight network.

Your Responsibilities
  • Pro-actively advise and consult Customers to ensure satisfaction.
  • Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stakeholders) in anticipation of a customer complaint
  • Knowledge exchange with the sales and account management teams.
  • Liaise with the operational care centres (OCC's) to ensure they have all the necessary information to be able to execute shipments on our customers behalf.
  • Escalate issues which cannot be resolved to the Line manager
  • Ensure compliance with company, industry and legal standards is adhered to across the function
Requirements
  • The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 – 9 / A*-D including Maths & English)
  • Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and are able to communicate effectively with others. Good planning and organization skills is important and you will need the ability to multitask and be a self-starter.
  • Previous use of Microsoft Outlook and Excel is beneficial.
  • Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.
  • This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found on our website.
Key Information:
  • Apprenticeship Contract: Fixed Term – 2 years
  • Working hours: Monday – Friday, 7.5 hours per day From 08:30 to 17:00
  • Place of work: Full time until performance expectations met & initial training completed. If approved, opportunity to work from home 2 days a week is available.
Recruitment Process:
  • Step 1: Applications will be reviewed on a rolling basis.
  • Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Resourcing team. This is a great opportunity to find out more about the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role.
  • Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team
  • Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.

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