Apprenticeship - Air Logistics Customer Service Representative
2 months ago
Customer Service Excellence in Air Logistics
About the Role:
- Deliver exceptional customer service and support to clients in the air logistics industry
- Monitor and update customer shipments to ensure timely delivery
- Collaborate with cross-functional teams to resolve customer issues and improve service quality
- Ensure compliance with industry standards and regulations
Key Skills and Qualifications:
- Minimum of five GCSEs or equivalent qualifications
- Strong passion for customer service and a commitment to delivering excellent results
- Excellent communication and interpersonal skills
- Basic knowledge of Microsoft Outlook and Excel
- Residency in the European Economic Area (EEA) for at least three years
Apprenticeship Details:
- Fixed-term contract for two years
- Working hours: Monday to Friday, 7.5 hours per day from 08:30 to 17:00
- Full-time initially, with opportunities for remote work
Recruitment Process:
- Applications reviewed on a rolling basis
- Telephone screening and on-site interview for shortlisted candidates
- Feedback provided after interviews
Benefits and Support:
- Competitive starting salary and bonus upon completion of the apprenticeship
- Attractive benefits package and NUS discount card
- Support from experienced mentors and previous apprentices throughout the apprenticeship journey
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