Account Director

2 weeks ago

London, Greater London, United Kingdom Pareto FM Full time
About the Role

Pareto FM is seeking a highly experienced and skilled Account Director to join our team on a permanent basis. This is a full-time, UK-based role that will involve managing one of our major accounts, a leading online gaming business.

The successful candidate will work closely with the Associate Director to execute the activities necessary to maintain the highest standards of service delivery and ensure the efficient operation of our client's properties. This will involve managing senior managers and their teams, as well as occasional travel to Europe.

Key Responsibilities
  • Provide exceptional service delivery to a world-leading organization across multi-site and pan-European portfolios.
  • Lead by example, exceeding client expectations and delivering a successful operational service across the business' asset portfolio and regional offices.
  • Implement effective processes to manage department workflow and measure output, ensuring compliance with regulatory requirements.
  • Lead Performance Management activities for all facilities team managers and team members, developing and managing budgets, planning, and forecasting department expenditure.
  • Manage client information, ensuring compliance audits are conducted regularly, and onboarding new contractors and suppliers.
  • Communicate operational maintenance, projects, or incident responses that may impact the business clearly.
  • Spearhead environmental projects and strategies, leading the implementation of sustainability initiatives across the business.
  • Present facilities management reports to stakeholders monthly, highlighting key metrics using data analysis.
  • Take ownership for leading through change and adapt plans to changing situations, embedding culture and enthusiasm, and a sense of accountability to deliver great performance.
Requirements
  • At least eight to ten years of demonstrable FM service delivery experience.
  • Formal IWFM qualification or similar, ideally Level 5 or higher.
  • Standard H&S related FM training, e.g., IOSH, NEBOSH.
  • General FM training, e.g., L8 Awareness, Fire Warden training.
  • Membership of the IWFM.
Personal Specification
  • Extensive experience in leadership within a building service environment, successfully managing both directly employed and contractor maintenance staff.
  • Experience in implementing processes ensuring successful maintenance operational delivery.
  • Strong experience in vendor management, onboarding, and offboarding, negotiation, and conducting audits.
  • Demonstrable experience of managing and developing substantial and complex budgets.
  • Personal qualities that resonate with the business values – a dedicated professional approach, integrity, and full engagement with colleagues, clients, and teams.

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