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IT Service Desk Specialist
2 months ago
Job Overview
iO Associates - UK/EU is seeking a skilled IT Service Desk Analyst to join our team. As a key member of our technical team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Deliver high-quality technical support to clients via phone, email, and in-person interactions.
- Resolve technical issues in a timely and efficient manner, utilizing strong problem-solving skills and technical expertise.
- Collaborate with internal teams to ensure seamless delivery of services and support.
- Develop and maintain a deep understanding of our clients' technical needs and preferences.
- Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve our services and support.
Requirements
- Proven experience in a technical support role, with a strong background in IT service delivery.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
- Strong problem-solving skills, with the ability to remain calm under pressure and think critically.
- Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
- Strong technical skills, with a deep understanding of IT systems and technologies.
What We Offer
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, with a focus on employee well-being and satisfaction.
- The chance to work with a talented and experienced team, with a strong focus on delivering exceptional results.
