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Administrative Support Specialist

2 months ago

Aldershot, Hampshire, United Kingdom Brook Street Full time

Brook Street is excited to offer a remarkable opportunity to join the Ministry of Defence as a Front Desk Administrator.

Role Overview: Become a vital member of our client’s team at the Regional Rehabilitation Unit (RRU), where you will play a key role in delivering safe and effective healthcare services. Your contributions will be essential in maintaining operational efficiency through dedicated support and coordination.

Key Responsibilities:

  • Manage appointment scheduling and correspondence with patients, utilizing our medical system and Outlook. Familiarity with these tools is advantageous but not mandatory, as training will be provided.
  • Oversee the tracking of podiatry insoles, employing spreadsheets and our medical system for accurate record-keeping.
  • Prepare and send letters to patients regarding non-attendance, ensuring effective communication through spreadsheets and our medical system.
  • Coordinate patient participation in courses, utilizing spreadsheets and our medical system to distribute joining instructions and schedule appointments.
  • Handle incoming calls to address appointment inquiries, using our medical system to review and adjust bookings as necessary.
  • Facilitate MRI scan bookings for patients, employing our medical system and Outlook for seamless coordination.
  • Maintain the appointment data capture system, which involves inputting data into a user-friendly computer program similar to Excel.

Qualifications:

  • Demonstrated administrative expertise with a background in office management.
  • Exceptional organizational and time-management skills.
  • Proficient in Microsoft Office Suite.
  • Strong decision-making and problem-solving capabilities.
  • Excellent interpersonal skills to foster successful relationships.

Preferred Qualifications:

  • Prior experience in a healthcare or defense setting.
  • Understanding of electronic procurement and financial documentation processes.

Compensation: Competitive hourly rate with additional allowances for each hour worked.

Work Schedule: Standard office hours, Monday to Friday.

About Brook Street:

Brook Street proudly supports the Armed Forces Covenant, ensuring interviews for veterans and military personnel's spouses/partners who meet essential criteria. As a Disability Confident Leader and holder of the Gold Award from the Defence Employer Recognition Scheme, we are committed to providing equal opportunities for all candidates.

If you identify as a candidate with a disability or as a veteran/spouse/partner of military personnel and meet all essential criteria, we encourage you to explore this opportunity. We are dedicated to providing a supportive application process.

Join us in pursuing a fulfilling and balanced career within the Civil Service.