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Customer Relationship Management Specialist

2 months ago

West Yorkshire, United Kingdom Oscar Full time

Job Overview

Oscar, a leading solutions provider, is seeking a skilled Customer Relationship Management Specialist to join their marketing team. As a key member of the team, you will play a crucial role in maximizing engagement and retention rates for memberships.

Key Responsibilities

  • Briefing, building, and testing email campaigns to drive customer engagement and retention.
  • Collaborating with the Senior CRM Executive and CRM Manager to plan and execute weekly email campaigns.
  • Working with the Product and Creative teams to ensure campaigns are on brand and meet client requirements.
  • Monitoring and reporting on the effectiveness of CRM campaigns, providing recommendations for improvement.
  • Assisting in the maintenance of the CRM communications calendar to support planning and execution of campaigns.

Requirements

  • Minimum 12 months of experience in a CRM role.
  • Proven experience handling customer data.
  • Knowledge of an ESP (Email Service Provider) such as Klaviyo, Braze, DotDigital, or Iterable is advantageous.

What We Offer

  • A generous benefits package, including enhanced annual leave and private healthcare.
  • Ongoing career development and progression opportunities.
  • A hybrid work pattern to suit your needs.

Why Oscar?

Oscar is a dynamic and supportive organization that values creativity and innovation. As a CRM Specialist, you will have the opportunity to work with a talented team and contribute to the success of our marketing efforts.