Salesforce Solutions Analyst

4 weeks ago

London, Greater London, United Kingdom Carwow Full time

ABOUT CARWOW GROUP

Carwow Group is fueled by a commitment to assist individuals in finding their ideal vehicles. We aim to be the premier platform for car-changing, reaching drivers through our innovative array of automotive brands, including Carwow, Auto Express, evo, Driving Electric, and Car Buyer.

Initially launched as a review platform, we have evolved into one of Europe's leading online car-changing destinations, with over 10 million customers utilizing Carwow for their car buying and selling needs. Our growth trajectory has been impressive, with significant value in transactions facilitated through our services.

In a strategic move, we expanded our reach by acquiring Autovia, significantly increasing our audience. This partnership has enabled us to create one of the largest YouTube channels in the automotive sector, boasting over 1.1 billion annual views, alongside a robust print and digital presence.

WHY WORK WITH US?

We have been recognized with the esteemed Culture 100 award, highlighting our status as one of the most cherished tech companies to work for. Our recent funding round, led by a prominent global venture capital firm, is set to propel our growth initiatives.

As innovators, we are constantly seeking new opportunities and driving positive change, making our work dynamic and impactful. We believe in transforming challenges into opportunities, enhancing user experiences, and responding to the needs of drivers.

Joining Carwow Group means advocating for drivers and the automotive sector, embracing disruption, and learning from our experiences.

ROLE OVERVIEW

We are committed to simplifying the car-changing process for all and are establishing a Business Solutions team to fulfill this vision across our platform.

In this pivotal role, you will leverage Salesforce to enhance our business operations. You will serve as a strategic collaborator, engaging with stakeholders to comprehend their challenges and objectives. Your analytical and communication skills will be vital in converting these insights into effective Salesforce solutions.

This position offers a unique blend of business acumen and technical proficiency, allowing you to delve into our core operations and apply your Salesforce expertise to devise and implement innovative solutions.

KEY RESPONSIBILITIES

You will develop a deep understanding of our business requirements. Through interviews, workshops, and user observations, you will pinpoint pain points, opportunities, and desired functionalities for the Salesforce platform.

Upon gathering requirements, you will meticulously analyze them to identify gaps or inconsistencies, ensuring alignment with our overarching business strategy.

Your responsibilities will include:

  • Collaborating with Salesforce engineers and administrators to design optimal solutions utilizing Salesforce functionalities and configurations, creating clear roadmaps for implementation.
  • Evaluating business processes to uncover automation and improvement opportunities.
  • Documenting business processes and system requirements in detail.
  • Ensuring data quality and integrity while configuring workflows and automation tools.
  • Working closely with development and data teams to communicate requirements effectively and provide ongoing support during implementation.

QUALIFICATIONS

We recognize that no candidate will perfectly match all criteria, so we encourage you to apply if you feel you meet most of the requirements. Ideally, you will possess:

  • Demonstrated experience as a Senior Business Analyst.
  • Experience in decision-making for business solutions related to customer data management.
  • Capability to create strategic roadmaps aligned with business needs.
  • Experience leading business analysis on projects of significant value.
  • Adeptness in quickly understanding problem spaces and defining operating models.
  • Strategic thinking skills, with the ability to analyze from both top-down and bottom-up perspectives.
  • Experience in fast-paced environments.
  • Excellent communication and presentation skills for diverse audiences.
  • Strong stakeholder management skills and the confidence to express and challenge ideas.
  • Experience in creating project timelines and roadmaps.
  • Strong analytical and problem-solving abilities.
  • Proven skills in eliciting, analyzing, and documenting business requirements.
  • A positive attitude, eagerness to learn, and enthusiasm for building impactful solutions.
  • Experience in process mapping, data modeling, and use case modeling.
  • Project management experience.

PREFERRED QUALIFICATIONS

  • Salesforce Administrator Certification.
  • Experience with Zendesk Sell.

INTERVIEW PROCESS

The interview process will consist of multiple steps, including talent screening, interviews with the hiring manager and peers, and a case study assessment.

BENEFITS

  • Flexible hybrid working arrangements.
  • Competitive salary.
  • Matched pension contributions.
  • Share options to benefit from our success.
  • Private healthcare and eyecare vouchers.
  • Life assurance for added security.
  • Monthly mental wellbeing coaching sessions.
  • Enhanced holiday package, including additional leave for significant life events.
  • Generous annual leave policy with additional days for long service.
  • Work-from-abroad opportunities.
  • Inclusive parental leave policies.
  • Support for childcare and discounted nanny services.
  • Latest technology to support your work.
  • Home office allowance for necessary equipment.
  • Learning and development budget to enhance your skills.
  • Regular social events to foster team connections.
  • Diversity and inclusion are core to our culture, and we welcome applicants from all backgrounds.

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