Azure Support Engineer
5 days ago
Job Opportunity at TRIA
Azure Support Engineer
Hybrid Role
Up to £45,000 + Benefits
We are seeking an experienced Azure Support Engineer to join our growing team at TRIA. As a key member of our technical support team, you will be responsible for providing 3rd line level support across a range of complex incidents, leading from a technical standpoint.
Key Responsibilities:
- Engage with customers through various channels to provide effective service to customer end users
- Prioritisation and management of allocated tickets, ensuring these are resolved within agreed SLAs
- Provide in-depth technical diagnosis and resolutions of incidents around Azure, 365, and similar Microsoft platforms
- Be a point of escalation for technical queries from the 1st and 2nd line teams
Requirements:
- Previous experience of providing IT support at 3rd line level
- Experience of administering and supporting the latest Microsoft Technologies (Azure, 365, Servers)
- Ability to build, configure, and support Windows desktop systems
This role offers an exciting and challenging opportunity to positively contribute to the success of TRIA. The role offers ample opportunity to progress your career further with routes into cyber security.
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