Supporter Care Officer

11 hours ago

London, Greater London, United Kingdom Third Solutions Full time
Supporter Care Officer

We are seeking a highly skilled and dedicated Supporter Care Officer to join our team at Third Solutions. This is a temporary full-time position based in central London, initially for 6 months.

Key Responsibilities:
  • Deliver exceptional multi-channel services to existing and potential supporters and donors, providing high-quality supporter care, donation, and fulfilment services.
  • Work closely with other fundraising teams and stakeholders to deliver an excellent service to a variety of supporters, including delivering fundraising stewardship activities.
  • Respond to donor and potential donor enquiries through multiple channels, aiming for complete supporter satisfaction and encouraging supporters to retain or increase their support.
  • Respond in an appropriate tone and style in a timely manner, with accurate information, following agreed contact structures and completing necessary administration, such as collecting a donation or adding information onto the database.
  • Take inbound and make outbound telephone calls/emails as required to new supporters, follow up queries, address concerns, verify details, or thank donors.
  • Retain and manage information needed for contact management, using appropriate resources and reference materials, including preparing and sending briefs to the rest of the team and agencies/suppliers.
  • Handle complaints from a variety of sources and respond sensitively and in line with agreed quality objectives.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong organizational and time management skills.
  • Proficiency in using database software and other relevant tools.
  • Ability to work independently and as part of a team.

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