Barista
4 weeks ago
About Us
We are a dynamic and customer-focused coffee shop, part of the Goldex Investments Group Ltd. We pride ourselves on offering a warm and welcoming environment, where our customers can enjoy high-quality coffee and personalized service.
As a Costa Coffee Barista, you will be an integral part of our team, working together to deliver exceptional customer experiences and exceed store KPIs. Your enthusiasm, friendly manner, and ability to communicate confidently with customers will make you a valuable asset to our team.
Benefits
- Enjoy 50% staff discount and a free core drink while working, plus 25% off all Costa Coffee stores with our discount card;
- Receive full, structured training, including Barista, Brand Standards, and Food Safety Level 2;
- Have the potential opportunity to become a Barista Maestro, with a corresponding pay rise and senior duties in store;
- We love to promote from within, creating a long-term career path for our staff;
- Enjoy company pension, holiday accrual system, and refer-a-friend scheme with a £150 reward per candidate (T&Cs apply);
- Take advantage of 20% off Goldex Staycations on the Thanet Coast for 2 or more nights;
- Volunteer for the Goldex and Costa Foundation and make a positive impact in your community;
- Access a range of local and national discounts with The Lifestyle Card;
- Be recognized for your achievements through Hampers for Workiversary's, Store of the Month, Customer Feedback Award, and Achievement Awards.
How You Can Impact The Business
- Deliver exceptional customer service, ensuring a warm and welcoming environment that guarantees repeat custom;
- Craft outstanding cups of coffee every time, using your barista skills to offer a quality experience;
- Exceed store KPIs through upselling, using your resilience and ability to work under pressure;
- Work with your team to maintain health and safety, cleanliness, and high standards across the store;
- Contribute to team achievements by being aware of the Costa Check criteria and NPS;
- Ensure accurate cash handling procedures through your till operation skills.
Essential Requirements
- Enthusiasm to deliver outstanding customer service;
- Friendly manner and ability to communicate confidently with customers;
- Flexible approach, with the ability to be multi-skilled and adapt to changing situations;
- Willingness to learn and develop your skills;
- Ability to work within a team and individually, with a presentable and professional demeanor;
- Reliable and committed, with a flexible approach to shifts.
Desirable
- Previous experience in a customer-facing environment;
- Experience in the hospitality or retail industry;
- Barista experience, with a passion for coffee and customer service.
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