Vehicle Damage Assessment Specialist

3 weeks ago

Stevenage, Hertfordshire, United Kingdom M Group Services Full time

About the Role

We are seeking a skilled Vehicle Damage Assessor to join our expanding Fleet Solutions team.

About the Team

The Fleet Solutions team manages over 9,000 vehicles, encompassing cars, light commercial vehicles, and heavy goods vehicles. This dedicated team handles all insurance inquiries and claims related to plant and vehicles.

About the Position

As a Vehicle Damage Assessor, you will play a crucial role in reviewing and challenging damage repair costs and estimates provided by our supply chain partners. Your expertise will ensure that costs align with industry standards and all presented expenses are justifiable.

Key Responsibilities:

  • Thoroughly review and challenge damage estimates from our network of suppliers, ensuring they adhere to industry benchmarks and all costs are adequately supported.
  • Negotiate with suppliers to effectively reduce repair costs for the company.
  • Review and approve body shop repair estimates.
  • Evaluate and process damage charges from lease companies.
  • Maintain and update internal systems with Vehicle On Road (VOR) information sourced from various channels, including external accident management companies, dealerships, and more.
  • Monitor and escalate delayed repairs promptly.
  • Collaborate with other departments to ensure the efficient completion of repairs.
  • Determine and process vehicles deemed total losses.
  • Generate comprehensive reports as required.
  • Identify instances where telematics data is available regarding Road Traffic Incidents and procure this information for insurance purposes.

Essential Skills and Attributes:

  • Proven experience in vehicle damage assessment and repair cost estimation.
  • Strong analytical and negotiation skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in using relevant software and systems.
  • A commitment to accuracy and attention to detail.

About M Group Services

M Group Services is a leading provider of essential infrastructure services across the water, energy, transport, and telecommunications sectors in the UK & Ireland. We pride ourselves on building long-lasting relationships with our clients based on safety, operational excellence, efficiency, and exceptional customer service.

We are committed to sustainable growth through both organic expansion and strategic acquisitions. At M Group Services, we recognize and value the benefits of a diverse workforce. We strive to create inclusive environments where all employees feel valued and empowered to contribute their unique talents.

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