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Customer Support Operations Supervisor
2 months ago
Position Title:
Customer Support Operations Supervisor
Employment Type:
Permanent, Full Time
Role Overview:
As a Customer Support Operations Supervisor, you will oversee a team of committed customer support agents, ensuring the delivery of outstanding service to our clientele.
Encourage a supportive and cooperative workplace culture, enhancing teamwork and professional growth.
Implement customer support systems and methodologies to efficiently manage pre-service activities.
Coordinate projects, focusing on prioritization, planning, monitoring, and reporting progress to achieve key performance metrics.
Organize and facilitate monthly performance review sessions, evaluating data to identify areas for enhancement.
Work alongside various departments to maintain brand integrity and compliance with client specifications.
Guide and develop team members, offering mentorship and support to aid their career advancement.
Our client is a prominent entity in the Print & Packaging sector, recognized globally for their exceptional brand management. They are in search of a proactive and skilled Customer Support Operations Supervisor to join their vibrant team.
In this pivotal role, you will ensure that our client consistently provides superior customer service while fulfilling commercial obligations.
You will lead a team of customer support agents, offering direction and assistance to ensure exceptional service delivery to clients.
Alongside a competitive salary range of £28,000 - £35,000 annually, our client provides a variety of attractive benefits.
These benefits include a 35-hour workweek, early finish on Fridays, flexible working arrangements, a private health insurance plan, enhanced pension contributions, additional holiday entitlement, a holiday shutdown, complimentary flu vaccinations, funded training programs, and team-building activities.
To thrive in this position, candidates should possess strong analytical capabilities, excellent communication skills, and the ability to inspire and lead a team.
A background in client service and a proven history of achieving outstanding results are highly advantageous.Become a part of our client's team and contribute to a flourishing organization that prioritizes innovation, collaboration, and excellence in customer service.
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If you require any adjustments during the application process, please inform us, and we will gladly assist you.
Office Angels operates as an employment agency for permanent placements and as an employment business for temporary staffing solutions.
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