Customer Service Representative

2 weeks ago

Southampton, Southampton, United Kingdom UHS Estates Limited Full time

Job Summary

UHS Estates Limited is seeking a highly motivated and organized Support Officer to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide timely and effective support to clients via phone, email, and in-person
  • Respond to client inquiries and resolve issues in a professional and courteous manner
  • Assist with administrative tasks, such as data entry and record-keeping
  • Collaborate with colleagues to achieve team goals and objectives
  • Stay up-to-date with company policies and procedures

Requirements

  • Proactive, independent, and willing to make difficult decisions
  • Act to a high standard at all times
  • Be able to admit when they are wrong and able to learn from their mistakes
  • Be willing to assist others with their workload, to the overall benefit of everyone
  • Able to communicate calmly and think on their feet in a dynamic environment
  • Organized, and have a dislike for unnecessary clutter
  • Motivated to execute change
  • Treat colleagues with professionalism & respect
  • Able to work both as part of a team and as an individual

Working Conditions

The standard shift pattern is Monday-Friday. For additional information, please refer to the job description and person specification.

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