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Customer Service Representative

2 months ago

Southampton, Southampton, United Kingdom BT Group Full time

Job Summary

We are seeking a skilled and customer-focused individual to join our Broadband Technical Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities

  • Provide technical support to customers via phone and other communication channels
  • Resolve customer queries and issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve complex customer issues
  • Develop and maintain a deep understanding of our products and services
  • Stay up-to-date with industry trends and developments

What We Offer

  • A competitive hourly rate of £12.05 per hour
  • Huge discounts on EE & BT products, including mobile and broadband services
  • Support for career development and growth opportunities
  • Season Ticket Travel Loan to help with travel expenses
  • Volunteering days to give back to the community
  • Optional Private Healthcare and Dental coverage

About Us

BT Group is a leading telecommunications and technology company, committed to delivering exceptional customer experiences and innovative solutions. We are passionate about developing our people and creating a positive impact on our customers and communities.