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Senior Customer Support Administrator
2 months ago
Company Overview:
Culina Logistics specializes in providing comprehensive supply chain solutions and expertise for temperature-sensitive food and beverage products.
Position Summary:
An exciting opportunity has emerged for a motivated and personable individual to join our Customer Service team.
This role is a full-time position focused on supporting the daily operations of Customer Services, ensuring exceptional contract support and customer satisfaction in a dynamic and friendly environment.
Key Responsibilities:
1. Follow up on outstanding Proof of Delivery (POD) documents from transport providers and warehouses.
2. Perform various administrative tasks as assigned by the Customer Service Manager.
Essential Skills:
- A strong commitment to delivering an outstanding customer service experience.
- Proficiency in computer applications, including Microsoft Excel, PowerPoint, and Outlook.
Employee Benefits:
- Competitive annual leave entitlement.
- Pension scheme with contributions from both employee and employer.
- Life Assurance coverage equivalent to twice the annual salary.
- Wellness support through an Employee Assistance Programme offering 24/7 access to confidential counseling and legal information services.
- Eye Care Vouchers providing savings on eye tests and prescription glasses.
- Recognition programs for outstanding employee performance, including Employee of the Month and long service awards.
- Access to a benefits platform offering discounts from over 50 retailers for everyday savings.
We are dedicated to fostering an inclusive and diverse workplace, committed to employee development and recognizing the achievements of our dedicated team members.
