Service Delivery Manager

3 days ago

Retford, Nottinghamshire, United Kingdom NFP People Full time £33,437
About the Role

This is an exciting opportunity for a Service Delivery Manager to join our team at NFP People. As a key member of our organization, you will play a vital role in supporting and building relationships with young offenders.

As a Service Delivery Manager, you will thrive when building relationships with young people and have the passion and drive to achieve positive outcomes in challenging environments. The role is based in prisons in the East Midlands, as well as in the community in partnership with other organizations.

Key Responsibilities
  • Engage young people in prison and in the community to participate in our life coaching workshops and one-to-one coaching.
  • Maintain relationships with young people before, during, and after coaching programs to support retention and ongoing impact.
  • Build relationships with professionals in prison and in the community to increase meaningful referrals to our programs.
  • Manage and maintain regular contact with our team of Life Coaches.
  • Oversee the calendar of coaches' availability to deliver coaching programs and oversee the central record of scheduled workshops and one-to-one coaching sessions.
  • Coordinate and manage prison vetting and Key/safety training for all coaches working in prisons.
  • Maintain records of all participants referred to and engaged in our programs.
  • Have regular meetings with the main contact person within each prison to identify and action any concerns impacting on the delivery of our services.
  • Participate in performance review meetings with prisons, commissioners, or funders as needed.
Essential Skills
  • Outstanding people skills and the ability to engage with people from a variety of backgrounds and perspectives.
  • Detail-oriented, with the ability to manage deadlines.
  • Ability to keep calm under pressure, with tact and patience, when working in difficult environments.
  • Understanding of issues facing children and young people in prison and in the community.
  • Understanding of challenges facing staff who work in the criminal justice system.
  • Experience of youth work, youth engagement, and/or working with people who face disadvantage or challenges.
  • Experience of project delivery and management.

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