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Member and Customer Acquisition Executive

2 months ago

Stevenage, Hertfordshire, United Kingdom The IET Full time

About the Role:

We are seeking a highly motivated and results-driven Member and Customer Development Executive to join our team at The IET. As a key member of our sales team, you will play a crucial role in engaging with potential and existing members and customers, predominantly through outbound telephone calls.

Key Responsibilities:

  • Proactively contact new and existing members and customers via the telephone to provide a seamless implementation and onboarding experience.
  • Ensure that members and customers are fully aware of all IET products and services.
  • Track personal lead performance metrics focusing on customer satisfaction, conversion rates, onboarding, retention, and upselling opportunities.
  • Develop and maintain strong relationships with members and customers to drive business growth and revenue.

Requirements:

  • Previous experience in a telephone sales role or a sales role in general.
  • Excellent telephone manner with strong written and verbal communication skills.
  • Strong organisation and time management abilities.
  • Proficiency in Microsoft Office applications.
  • Experience in handling sensitive information and a willingness to learn and use applicable support systems, including CRMs and databases.

What We Offer:

  • Bonus scheme.
  • Company pension.
  • Employee discount.
  • Free parking.
  • Gym membership.
  • Life insurance.
  • On-site parking.
  • Private medical insurance.
  • Referral programme.
  • Work from home.