Credit Controller

2 days ago


Northampton, Northamptonshire, United Kingdom FRS Ltd Full time
Job Title: Credit Controller

FRS Ltd is seeking a skilled Credit Controller to join our team in Northampton. This office-based role offers a competitive salary and a range of benefits.

Key Responsibilities:
  • Maintain and build relationships with customers to ensure collection objectives are met.
  • Deal with customer queries to resolution and provide excellent customer service.
  • Liaise with internal teams to ensure prompt resolution of queries and maintain a high level of communication.
  • Monitor customer accounts and collect debts via telephone, email, and letter communications.
  • Prepare reports to highlight issues, such as over-trading and accounts at risk, to management.
  • Escalate issues as appropriate to the Divisional Credit Manager and provide recommendations for improvement.
  • Act as the local point of contact for all matters relating to collections and credit management.
Requirements:
  • Hands-on and willing to roll up sleeves to meet deadlines and achieve targets.
  • Demonstrable stakeholder management skills to build and maintain strong relationships with customers and internal teams.
  • Management of a varied workload within a fast-paced environment and ability to prioritize tasks effectively.
  • Solid communication skills to provide excellent customer service and communicate effectively with internal teams.
  • Deep understanding of business principles and practices to make informed decisions and provide recommendations.
  • Leadership skills and experience to lead by example and motivate others.
  • Excellent attention to detail and high levels of accuracy to ensure reports and data are accurate and reliable.

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